We ship orders at least once a week (except for orders that contain a pre-order item).
Once an order is shipped, the shipping time is dependent per country due to a) distance, b) customs, and c) local mail service. We are based in The Netherlands. In our experience, average shipping times are as followed*:
– The Netherlands: ± 1/2 days
– Rest of Europe: ± 1 week
– Rest of the world: ± 1 month
– South-America: ± 2 months
*These are average shipping times, but we’ve seen cases where it takes longer.
During your checkout you can choose between Standard shipping and Track ‘n Trace shipping. By default Standard shipping will be selected. Standard shipping does not include Track ‘n Track. In case you select Track ‘n Trace, you will receive a tracking link of your order once we’ve shipped your order. This link will be send to the email address that you used during checkout.
To return your item(s), please contact us at firstname.lastname@example.org
In case your order is damaged on arrival*, we offer the following options:
– If you prefer to keep the damaged item: we will refund a percentage of the item price back to your bank account, based on the amount of damage.
– If you prefer receiving a new item: you ship the item back to us (on our costs), and once we received the item back, we will send you a new one (if in stock). If the item is not in stock anymore we will refund the item price to your bank account.
*We do require a picture of the damaged item.
Other return reasons:
In case you don’t like the item (either because it doesn’t fit or any other reason), you can ship the item back to us. You can choose to either get another item/size, or to get the full item price refunded to your bank account. Please note that the retour shipping costs will be for you. Shipping the new item to you will be paid by us. We will only ship the new item or refund the costs after we have the received the returned item.